DISCOVER, RECONNECT & RECLAIM

F.A.Q

CUSTOMER SECURITY

MBBASHOP utilizes a variety of safeguards and monitoring tools to protect you, including proprietary technology solutions.

TRANSPARENCY

MBBASHOP makes it easy to learn about the items and the sellers before placing an order.

SUPPORT

MBBASHOP has several professional teams working on your behalf to keep you safe, answer questions, and resolve issues if they arrive.

How we keep you safe

Buyer Safety Algorithms

MBBASHOP.COM has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.

Buyer Reporting

We encourage our buyers to go ahead and report inappropriate or suspicious activity to our safety department, To file a report please send an email to safety@mbba.com or visit the Contact Us page.

Trust & Safety Teams

MBBASHOP has a number of teams focused on protecting the integrity of the MBBA marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.

Instant Refund

When you pre-pay for your order on MBBA, we will refund you instantly if your order does not arrive, is damaged, or is substantially different from what was described.

Buyer Protection

MBBASHOP has 100% Buyer Protection guarantee that is among the most notable and respected in e-commerce. If you pre-pay for an eligible item and your order doesn’t go as planned, you’re 100% protected — quickly and easily.

Steps to improve shipping & safeguard transactions

1. Quickly find Your Preferred Items.

MBBA makes it pretty easy for you to find the items you want when you search, you can easily filter by price, brand, category, and other product dimensions.

2. Check product details, ratings and reviews.

Regularly Inspecting details & reviews can help prevent surprises and confirm that an item meets your needs. Stronger ratings & reviews indicate safer, more trustworthy sellers.

3. Contact merchants for product questions.

MBBA makes it easy to contact the seller on customized orders before you buy just click the ‘Contact Seller’ button.

4. Double-check the items In your cart before paying.

Before you choose your payment method, take a second to check that your order contains the items and quantities you want.

5. Double-Check your phone number and delivery address.

Before choosing your payment method, check your contact details to make sure that you can be contacted about your delivery.

6. Pre-pay to enjoy maximum protection.

When you pay at checkout, MBBA holds your payment (temporarily) before forwarding it to the seller & can protect you 100% if things somehow don’t go as planned.

7. Check your SMS & Email for messages about your order.

After you place your order, MBBA will send you an order confirmation by both SMS and email. Check for communications about your order.

8.  Follow up On international sellers

MBBA advise that you follow up with international sellers on customized orders to make certain that all details of your orders are taken into consideration and complete before shipping.

9. Contact us within 7 days of delivery.

If you have issues with your order contact us within 7 days, to make resolution easy, Complaints made within 7 days of allows you to benefit from our return policy (To contact us, email help@mbbashop.com

10. Rate and Review the order after delivery.

After your item is delivered, you can help other buyers stay safe and choose the most trustworthy sellers by rating and reviewing your transaction.