MBBA offers a 7 day return window for items that meet the requirements for return. Please contact is via any of our contact channels within seven days of delivery and we will ensure you get resolution
First step: Forward a query
Ensure to add images of the product in question as proof.
Second step: Retrieval of unwanted product
Information as to how best the item will be retrieved will be forwarded to you as soon as your claim is certified.
Third step: Monitor your product in transit
A waybill number will be provided so you can monitor the product in transit.
Fourth step: Favorable result.
Immediately the seller receives the returned product we ensure you get a favorable result (either a payback or an exchange).
What happens when the 7-day complaint window elapses before I issue my query?
You may take any of the following steps if your query is coming after the 7-day complaint window:
Call in at the service center closest to you, if there isn’t any then you can reach out to MBBA.
Reach out directly to the product vendor, they are in the best position to proffer solution.
Send us a message so we can help get a favorable solution from the vendor on your behalf.
Products not covered by the return policy
Products modified from their original state or tampered with by approved individuals without approval.
Products devoid of Universal Product Code (UPC) numbers or have had them meddled with.
Products that fall into the perishable category, except a legitimate case is provided on delivery which the dispatch officer must affirm.
Products destroyed from wrong use.
Products which fall under any of the personal hygiene, cosmetics or healthcare categories.
Stockings, beddings, underwear and other innerwear.
CDs and print materials.
|Return grounds||Statement of problem||Label attached||Original wrapping||Free gifts and complete auxiliaries||New state||Not destroyed|
|Product no longer required||When the product has not been used (applies to fashion products only).||Yes||Yes||Yes||Yes||Yes|
|Delivery of the wrong product||When what was received is proven to be different from the picture displayed on the vendor’s website.||Yes||Yes||Yes||Yes||Yes|
|Poor condition of product||When the delivered product has faults from the manufacturer which renders it “dead on arrival.” The claim must however be confirmed.||Yes||Yes||Yes||Yes||Yes|
|Product damaged in transit||Physical damage was done to the product in transit. The claim must be authenticated.||Yes||Yes||Yes||Yes||Yes|
|Inferior quality product||Delivered product fails to perform optimally. The claim must, however, be authenticated.||Yes||Yes||Yes||Yes||Yes|